Frequently Asked Questions
Are the cleaning chemicals and products you use safe?
Yes, we use the best professional cleaning products in the world.
Our most asked for cleaning product is Soapfree; If you have asthma or are just sensitive to cleaning products in general, you will love the odorless, safe, non toxic, yet powerful cleaning ability of Soapfree.
Why did spots come back the last time I had my carpets cleaned?
When professional cleaning is done correctly your carpets should not only look clean but STAY clean. Unfortunatly there are many cleaning companies that do not take the time and care that is necessary to ensure complete removal of soil AND the cleaning product.
The number one reason why carpets do not look clean or re soil quickly after cleaning is usually caused by the use of too much cleaning chemical, combined with poor extraction. This not only leaves behind a residue but also results in unusually long drying times. The sticky residue that is left behind acts as a magnet for dirt, causing rapid resoiling. This kind of "cleaning" is almost worse that not having your carpets cleaned at all.
Will you remove all my stains?
A
spot is foreign material (soil, liquid, etc.) that is on or around the carpet fiber. Our powerful truck mounted system very effectively removes dirt, grease, oil and previous residues (foreign material on or around the carpet fiber).A
stain is any foreign material (soil, liquid, etc.) that has penetrated into the fiber and has changed or damaged it. Under certain conditions some carpet fiber types, such as nylon or wool, are susceptible to staining. Using special treatments we have good success at removing difficult stains such as coffee, tea, juice and pet spots but because of the nature of stains we cannot always guarantee complete removal.How often should I have my carpets professionally cleaned?
Most carpeting is engineered to hide soiling to a degree. Because of this your carpets can contain a significant buildup of soil even if they don't look bad (Frequent vacuuming can help minimize buildup). If you wait until your carpet looks heavily soiled
you have waited too long. As soil builds up daily foot traffic is grinding it into the carpet fibers causing wear and damage. This often will show itself as traffic patterns, especially in walkways and frequently used rooms. With certain types of carpet this wear can give the appearance of being dull or soiled even if the carpet is clean. We recommend that you have your carpets professionally cleaned based primarily by how much use each room receives.
Will your cleaning process really get my carpets clean?
We utilize only the best professional carpet cleaning equipment and products. Just as importantly we take the TIME that is needed to thoroughly remove the soil and cleaning solution, minimizing dry time. Your carpets will not only be cleaner than ever but will STAY cleaner, longer. We are so confident in our cleaning process that we offer our customers a Ten day Guarantee: If any spots reappear within ten days of our cleaning we will return and touch them up - no charge!
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